Frequently Asked Questions
Discover everything you need to know about our rare Welsh gold jewellery, orders, and care.
What makes Clogau jewellery unique?
Every piece of Clogau jewellery contains rare Welsh gold from the Clogau St. David's Gold Mine in Snowdonia. This is the same gold that has been used by the British Royal Family for generations, making our pieces truly unique and culturally significant.
How can I be sure my jewellery contains genuine Welsh gold?
Each piece of Clogau jewellery is struck with a unique hallmark. This includes the 'CG' sponsor mark and the Welsh Dragon stamp, certifying that the item contains authentic Welsh gold.
What are your shipping options and delivery times?
We offer standard and express delivery options. UK orders typically arrive within 3-5 working days via standard delivery, while international shipping varies by location. Tracked shipping information is provided via email once your order is dispatched.
What is your returns and exchange policy?
We offer a 30-day return policy for most items, provided they are in their original, unworn condition with all packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer a warranty on your jewellery?
Yes, all Clogau jewellery comes with a 2-year warranty from the date of purchase against manufacturing defects. We also offer an optional registration service to ensure your peace of mind.
How should I care for my Welsh gold jewellery?
To maintain its luster, clean your jewellery gently with a soft polishing cloth and mild soapy water. Avoid contact with harsh chemicals, perfumes, or chlorine, and store each piece separately to prevent scratching.